FACECARD POLICY
Facecard sells a personalized digital report that starts generating after payment confirmation.
Effective: 18 August 2026
Contact hello@facecard.fyi if you were charged more than once, paid but did not receive a usable report, or received a report with a material technical defect. Include the order email and order ID, but never send card details or secret recovery tokens.
We first try to complete or repair delivery. If we cannot provide the purchased report, or confirm a duplicate or incorrect charge, we will provide an appropriate remedy, which may include a refund. Any mandatory consumer rights in your location still apply.
A change of mind after a personalized report has been generated may not qualify for a refund where applicable law permits. Payment-provider processing times control when an approved refund appears.
A refund, payment dispute, chargeback, or reversal pauses access to the paid report while the payment state is resolved. Contact us before opening a dispute so we can investigate delivery promptly.
Questions or requests: hello@facecard.fyi